The Struggles Of Bad Customer Service - 1188 Words

The Struggles of Bad Customer Service In the medical industry, customer service is a very important thing. As a customer and a new patient, I expect to walk into an office and be treated with the same respect as the next person in line. About two weeks ago, I went into the oral surgeon’s office and was looking around to see a tiny, but crowed waiting room. I came into this office with high expectations, for my sister had just gotten her wisdom teeth removed in this office with â€Å"exceptional service’’, as my mother put it. So I looked up at the receptionist’s desk and found myself placed as the second person in line. There I stood, waiting in line for over twenty minutes! It felt like it was taking forever because there was a gentleman in front of me who didn t have his referrals. But order for him to proceed with an appointment, he needed the referrals. So the receptionist, decided to put her time into looking for his paperwork. Thankfully, while s he’s looking into it, she calls the next person in line. This happens to finally be my turn! I quickly proceeded to the receptionist’s desk, to present my insurance cards. The reason why I have two insurance cards instead of just one is because I have Hodgkin’s Lymphoma. That means I have a secondary insurance listed under the state’s welfare policies for ‘disabled children. Although I am eighteen, the policy allows me to stay on until I’m Nineteen for my medical bills can get extremely expensive. At this point, I go toShow MoreRelatedService Between Virgin Atlantic And British Airways And Analysing With 2936 Words   |  4 PagesIn this assignment I will be evaluating the service between Virgin Atlantic and British Airways and analysing with 2 or more specific customer needs such as disabled and with children. Virgin Atlantic provides different customers with different service depending on the particular customer. The service which is prov ided by Virgin Atlantic for the disabled people is that they can provide mobility aids, different types of wheelchairs, disabled and supportive seats and accessible toilets this if forRead MoreBuilding Shared Services At RR Communic1170 Words   |  5 Pagesï » ¿Case 4 Matt Lombardo Building Shared Services at RR Communications Key Issues 1. There is a lot of competition in the telecommunication field. The competition will focus results and pressures on the revenue stream. 2. The four key lines of business are Internet, Mobile, Cable TV, and Landline. Each line of business had a divisional CIO. Each entity division has bought its own software, hardware and has there own customer service centers. 3. The new VP has put the company on track for easy entrantsRead MoreWhat Doctors Feel, By Hochschilds A Managed Heart1372 Words   |  6 PagesFrom the top down, emotional labour is necessary in almost every profession. 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Kmart s disorderly management and bankruptcy caused many customers to shop with other retailers. According to Carr, Wal-Mart and Kmart were the same size in 1990. Since then, Kmart has grown far slower than its rival or the industry. Once one of the largest discount retailers, Kmart filed for the biggest Chapter 11 bankruptcy for discount retailingRead MoreThe Case Of British Airways841 Words   |  4 Pages The poor performances of the organization, was leading the company to failure. BA was offering a service that even though it accomplished the mission of the company, was not providing customer satisfaction. The organization was not taking into consideration the needs of the costumer and was not providing an acceptable customer service experience. â€Å"Productivity at BA in the 1970s was strikingly bad, especially in contrast to other leading forei gn airlines† (Jick, Peiperl, 2010, p.28). Due to numerousRead More Can Siebel Stop Its Slide Essay1479 Words   |  6 PagesIn the fall of 2001, business software pioneer Thomas M. Siebel was giddy as he looked ahead. Sure, the recession was hurting. But he claimed his company, Siebel Systems Inc. -- the leader in software for managing sales forces and customer-service departments -- would be more resilient than its competitors. ``Everybody is going to be naked, Siebel said with relish. ``Were going to find out who are the dilettantes. Were going to find out who are the scumbags, and who are the sleazeballs. EverybodyRead MoreThe For The Denied Boarding Regulations Law1151 Words   |  5 Pagesarrives three hours late or more ; unless the reason is due to extraordinary circumstances beyond the airline s control. Extraordinary circumstances have been defined by the Civil Aviation Authority (CAA) as issues such as; political instability, bad weather, security risks, unexpected flight safety complications, strikes and air traffic management decisions. (BBC, 2013:online) The Denied Boarding regulation applies to air passengers who are both departing or arriving to an EU country. This alsoRead More Kmarts Past Struggle Essay1540 Words   |  7 Pages Kmart Past Struggles Management is a key to success, and Kmart needs proper management to help create a positive image that attracts more customers. Kmart’s disorderly management and bankruptcy caused many customers to shop with other retailers. According to Carr, Wal-Mart and Kmart were the same size in 1990. Since then, Kmart has grown far slower than its rival or the industry. Once one of the largest discount retailers, Kmart filed for the biggest Chapter 11 bankruptcy for discount retailing